Shipping & Returns

At our marketplace, we aim to ensure that every customer is satisfied with their purchase. However, if you receive a product that you wish to return, please review the following return guidelines. These conditions help us maintain quality standards and ensure a fair and smooth process for everyone.

 

 

 

1. Product Condition Requirements

To qualify for a return, the product must be unused, unbroken, and in perfect working condition. For electronic or electrical components, this includes ensuring the product is unburned, untampered, and free from any signs of installation or misuse.

If a returned item is received in a condition that violates any of the above requirements, our team reserves the full right to reject the return request and send the product back to the customer, at the customer’s expense.
This helps protect the integrity of our products and prevent improper handling or fraudulent returns.

 

 

2. Tags, Manuals & Accessories

Every product must be returned with all original items included in the package, such as:

  • Original product tags and labels

  • User manuals and guides

  • Warranty cards (if applicable)

  • Accessories, add-ons, and additional components

Missing items may cause delays in processing the return, or the return may be declined altogether. Products must be returned in their complete form exactly as received.

 

 

3. Manufacturer Packaging Requirements

To ensure safe and professional handling, the product must be returned in its original and undamaged manufacturer packaging. This includes:

  • The original branded box

  • Internal protective materials (foam, wrapping, inserts, etc.)

The manufacturer’s box must be returned in the same condition it was delivered. Please attach only the return shipping label on the outer side of the box.
Do not apply tape, stickers, or writing directly on the manufacturer’s box, as this can permanently damage it and void the return eligibility.

You may place the original box inside another protective shipping box if needed, but the branded packaging itself must remain intact.

 

 

4. Return Timeline & Processing

Return requests must be made within 2 days of the delivery date. After the product is picked up or delivered back to us, our quality control team will thoroughly inspect the item to ensure it meets all return conditions listed above.

Once the item successfully passes the inspection:

  • The refund will be processed via bank/account transfer.

  • The entire return and refund procedure may take 5 to 8 working days, depending on inspection, processing time, and bank schedules.

If the product fails to meet the return criteria, it will be sent back to you, and no refund will be issued.

 

 

Need Help?

Our customer support team is always available to guide you through the return process or answer any questions you may have. Your satisfaction and trust are our top priorities.